Privacy

Website Privacy Policy

 Assistage Limited (“Assistage”) is committed to protecting and respecting your privacy and security.  Whenever you provide us with your personal information via our website “our site”, we will treat that information in accordance with this policy, our terms and conditions[NL1]  and current UK Data Protection legislation.  By using our site and any services we offer via our site, you are agreeing to be bound by this policy.

 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Read our full cookies policy at the end of this page.

 
Data Protection
Assistage would like to keep in touch with you to let you know about the work we do, our products and services.  By submitting your email, address and phone number(s) on our site, you are agreeing to being contacted in these ways by Assistage.  You can unsubscribe from these communications at any time.

 If you do not wish to continue receiving information from us or carefully selected third parties please email us at helpme@assistage.com or telephone us at 01925 732477.

 We will not contact you about our products, services and the work we do for families and their ageing loved ones where you have provided personal information for a specific purpose (e.g. to receive an emergency response calls) and we have clearly stated that it will not be used for marketing purposes.

 Occasionally, we may share your data with other organisations that we work with to provide the services that you have chosen.  We will usually inform you (before collecting your data) if we intend to share your data with any third party.  You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data.  You can also exercise your right to ask us to stop processing your data in this way at any time by emailing helpus@assistage.com.

 Assistage Limited is registered as a Data Controller with the Information Commissioner.  Assistage Limited is the Data Controller for the purposes of collecting your information on our site.

 1. What personal information is collected from you?

When you visit our site we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when.  If you purchase a product from us, your card information is collected by our partner organisation Chargebee Inc, but is not held by us.  If you supply such information we are legally bound by the Data Protection Act 1998.

 2. How your information is used

We may use this information in the following ways:

  • To process orders submitted by you;
  • To carry out our obligations arising from any contracts entered into by you and us;
  • To verify your identity;
  • To seek your views or comments on the services we provide;
  • To notify you of changes to our services;
  • To improve our services or marketing purposes;
  • To send you communications which you have requested and that may be of interest to you. These may include information about campaigns, promotions of our associated companies goods and services.


 We do not rent or sell our customer lists.

 3. Who has access to your information?
We are committed to protecting the personal data of our customers and their loved ones.  Any details you give us will be held in accordance with the Data Protection Act 1998.  Assistage is the sole owner of the information collected on this Site.  We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.  Where you have given us permission we may contact you about other services and products or pass your details to organisations that supply the products and services that you have ordered from us.

 When you are using our secure online shop and subscription processed by Chargebee Inc, who specialise in the secure online capture and processing of credit/debit card transactions for one-off and recurring payments.  If you have any questions regarding secure transactions, please contact helpme@assistage.com.  

 We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 4. How you can access, update or delete your information?
The accuracy of your information is important to us.  We are working on ways to make it easier for you to review and correct the information that we hold about you.  In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us on helpme@assistage.com, or write to us at Customer Services Team, Assistage Ltd, Unit 2, Acres View, Walnut Tree Business Centre, Walnut Tree Farm, Lower Stretton, Warrington WA4 4PG.

 You have the right to ask for a copy of the information Assistage holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

If you do not want to continue receiving information by email from us, please follow the instructions at the bottom of the email, which will tell you how to contact us to unsubscribe.

 5. Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely.  Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.

 When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

 Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, Assistage cannot guarantee the security of any information you transmit to us, and you do so at your own risk.  Once we receive your information, we make our best effort to ensure its security on our systems.  Where we have given (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

 6. Stipulations regarding use of social network pages and blogs
Any communication or material that you transmit to, or post on, any public area of our site including, but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information.  When entering the social network pages or blogs, you agree not to publish, post, disseminate distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.

 Assistage will not be responsible for the posting by any user of any defamatory, obscene or otherwise unlawful material.  Assistage has the right to remove any material or posting you make on our site at its discretion.

 7. Use of 'cookies' on the Site
Like many other websites, our site uses cookies.  'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.  They collect statistical data about your browsing actions and patterns and does not identify you as an individual.  For example, we use cookies to store your country preference.  This helps us to improve our site and deliver a better, more personalised service.

 It is possible to switch off cookies by setting your browser preferences.  For more information on how to switch off cookies on your computer, visit our full cookies policy at the end of this Privacy policy.  Turning cookies of may result in a loss of functionality when using our Sites.

 8. What happens when visitors link to another site?
Our site contains links to other websites.  This privacy policy applies only to our site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information.  We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our site.

 We do not pass on any personal information about our visitors to any other site.  In addition, if you linked to our site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

 9. 16 or Under
If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to our site.  Users without this consent are not allowed to provide us with personal information.

 10. Contact us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at helpme@assistage.com or telephone us at 01925 732477.

 
11. Transferring your information outside of Europe
As part of the services offered to you through our site, the information which you provide to us may be transferred to countries outside the European Union (“EU”).  By way of example, our site is hosted by global companies such as Godaddy and Chargebee which may host some or all aspects of the service in Europe and/or in a country outside of the EU such as the United States.  These countries may not have similar data protection laws to the UK.

 By submitting your personal data, you are agreeing to this transfer, storing or processing.

 12. Changes to Privacy Policy
Please note that this privacy policy may change from time to time.  We will provide notice of any changes on the website or by contacting you.

 Cookies

1. What are cookies?
Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.

 Windows Explorer, which is one of the main internet browsers, will usually store these files in a folder called ‘cookies’ in ‘documents and permissions’ on computers running Microsoft Windows.

 Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.

 By using and browsing our site, you consent to cookies being used in accordance with our policy.  If you do not consent, you must turn off cookies or refrain from using the site.

 Most browsers allow you to turn off cookies.  To do this, look at the 'help' menu on your browser.  Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

 2. What types of cookies are there?
Broadly, there are 4 types of cookie:

Strictly necessary cookies. These are cookies that are essential to make a website work and enable features that users have specifically asked for.  These types of cookies are commonly used with shopping baskets or e-billing.  Without use of cookies, these features of the website could not operate.

 Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.

Functionality cookies. These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website.  For example, where users select their preferred settings and layout.

 Targeting or Advertising cookies. These cookies are similar to performance cookies, in that they collect information about users’ behaviour.  However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected.

 Assistage uses the following cookies: __atuvc,  __atuvs,  _ga additional our ecommerce service uses __ar_v4, __utma,  __utmb, __utmc, __utmz, client_token

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